The Wafaqi Mohtasib (Ombudsman) of Pakistan has launched a new website www.mohtasib.gov.pk. The new website is packed with interactive and exciting new features, including the facility to file a complaint online, get detailed information on how to file a complaint in writing, as well as how the Ombudsman can help and subjects that are outside his jurisdiction.
Visitors to the website are offered concise but complete guidance on how the Ombudsman can help redress grievances against federal agencies. The availability of the innovative feature of online complaint filing will facilitate the public and likely speed up complaint processing time. Complaints can also be filed through email (firstname.lastname@example.org), by clicking on the link provided for this purpose.
The new website is content-rich, providing information about the Ombudsman’s services and how these can be accessed, in a simple, easy to understand narrative. To provide a point-and-click web browsing experience, attractive icons and simple links have been provided, which assist the user in viewing information easily. To further assist the users, a Frequently Asked Questions section provides brief but complete information about the Ombudsman’s work, mandate and operations.