Wednesday, April 2, 2008

Welcome to the Wafaqi Mohtasib (Ombudsman)'s Blog


This blogspace has been established by the office of the Wafaqi Mohtasib (Ombudsman) of Pakistan, to provide a direct and open interface for communication with the public.

Through this blog, you can learn more about us, the services we offer and send us your feedback, comments, news and even your complaints.


Revo said...

This is a very good effort indeed, i am happy to know that. This blog will play a vital role for Ombudsman's Office.

Wafaqi Mohtasib (Ombudsman) said...

Thank you for your encouraging comments. This service and online platform has been created specifically for providing an interface with the public. We look forward to receiving feedback from citizens and strive to help them within our defined mandate.

Peter said...

I am really impressed to see the online complaint system. The institution of Ombudsman is a ray of hope for those who can't really afford to grunt and sweat in the rotten systems. I wish the Wafaqi Mohtasib the very best of every thing in accomplishing their aims.

Wafaqi Mohtasib (Ombudsman) of Pakistan said...

Thanks Peter. The online complaint system is one of our key innovations and the response from the public has been encouraging. We plan to advertise this service to raise the level of public awareness and expect more people to use this facility in the future.

Afshar Tufail said...

Thanks God, we are moving towards right direction. I was optimist when the judiciary was restored and now there is a ray of hope to see advertisement in newspapers about your site.
Please hire efficient and dedicated people to follow complaints about different federal government departments.
I hope this will bring a positive feeling in masses.

Blog Moderator said...

@afshar Thank you for your encouraging comments. We are constantly striving to improve our services and facilitate the public in redress of public grievances.

Sincere said...

This is a good place that every one can share their feelings about Pakistan Govt Departments freely. Cause Pakistani public is tortured from Govt Organizations and Departments and Pakistani public are thinking that they have no right to ask about their rights from a person in a Govt organization. Pakistani public are just thinking that they have to pay their bills, taxes of all types and in return they will not get any benefits from Govt, as free medical treatment etc, Pakistani people are thinking that they will just pay their Gas, Electricity and other bills, but they have no right to complaint against the servants (Officers) of these departments, who are sending over bills to customers. The poor Pakistani publics don’t know that the Govt Servants (Officers) are infact servants of Public appointed for the help of Public and their salaries are from the taxes of Public etc. The Pakistani publics don’t know that the police are for the safety of Public; they are thinking police are the Masters of Public and they can do anything with public, can insult them, and can beat them without any crime.
What is the reason of the Public Ignorance that they don’t know about their actual rights and don’t know that all the Govt employers are infact servants for the help of Public, they are not officers or Kings to do whatever they want with Public. The cause of this ignorance, there is no department in Pakistan to tell the Public of Pakistan about their actual rights and to tell them not to afraid from Govt Servants getting your rights.
One of my question is why the Govt servants and authority not giving rights to Public and if a person want to get his/her rights, why the Govt servants torturing them. In my view a Pakistani Govt department is implementing rules for public, but the servants of the department don’t follow those rules themselves, the servants made their own rules in spite of department rules.
Why day by day the crimes are increasing in Pakistan, cause if a person want to live Normal life, so Pakistani Govt departments not leaving them in Normal life, they sending them over bills, not giving them their rights, torturing them without any crime etc.
So infact the Criminals produced by Govt departments, infact the root of crimes are the Govt Departments servants and cause of them the country is going to destruction.

The solution of these problems that how to make calm in society and how to make a crimeless society, first of all we need to privatize many Govt departments. Specially Electricity and Gas Departments and to make a clean system in Police Department. In this way we can make a good country.


Blog Moderator said...


Thank you for your comment. We are aware of the difficulties faced by the public in dealing with the government agencies, especially the public utilities. We strive to ensure that wherever maladministration occurs in federal government agencies, the public is given due redress. If you have any complaints against specific agencies, please do visit for details on how we can help. We offer a range of services, including online complaints and always welcome feedback from the public on how we can serve them better.