tag:blogger.com,1999:blog-1960892862482790388.comments2016-02-16T13:31:38.806+05:00Wafaqi Mohtasib (Ombudsman)'s BlogBlog Moderatorhttp://www.blogger.com/profile/08962061290811885468noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-1960892862482790388.post-18504620379665035632010-07-01T15:06:31.916+05:002010-07-01T15:06:31.916+05:00@Sincere
Thank you for your comment. We are aware...@Sincere<br /><br />Thank you for your comment. We are aware of the difficulties faced by the public in dealing with the government agencies, especially the public utilities. We strive to ensure that wherever maladministration occurs in federal government agencies, the public is given due redress. If you have any complaints against specific agencies, please do visit www.mohtasib.gov.pk for details on how we can help. We offer a range of services, including online complaints and always welcome feedback from the public on how we can serve them better.Blog Moderatorhttps://www.blogger.com/profile/08962061290811885468noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-16440346666576756462010-07-01T09:59:37.007+05:002010-07-01T09:59:37.007+05:00This is a good place that every one can share thei...This is a good place that every one can share their feelings about Pakistan Govt Departments freely. Cause Pakistani public is tortured from Govt Organizations and Departments and Pakistani public are thinking that they have no right to ask about their rights from a person in a Govt organization. Pakistani public are just thinking that they have to pay their bills, taxes of all types and in return they will not get any benefits from Govt, as free medical treatment etc, Pakistani people are thinking that they will just pay their Gas, Electricity and other bills, but they have no right to complaint against the servants (Officers) of these departments, who are sending over bills to customers. The poor Pakistani publics don’t know that the Govt Servants (Officers) are infact servants of Public appointed for the help of Public and their salaries are from the taxes of Public etc. The Pakistani publics don’t know that the police are for the safety of Public; they are thinking police are the Masters of Public and they can do anything with public, can insult them, and can beat them without any crime.<br />What is the reason of the Public Ignorance that they don’t know about their actual rights and don’t know that all the Govt employers are infact servants for the help of Public, they are not officers or Kings to do whatever they want with Public. The cause of this ignorance, there is no department in Pakistan to tell the Public of Pakistan about their actual rights and to tell them not to afraid from Govt Servants getting your rights.<br />One of my question is why the Govt servants and authority not giving rights to Public and if a person want to get his/her rights, why the Govt servants torturing them. In my view a Pakistani Govt department is implementing rules for public, but the servants of the department don’t follow those rules themselves, the servants made their own rules in spite of department rules.<br />Why day by day the crimes are increasing in Pakistan, cause if a person want to live Normal life, so Pakistani Govt departments not leaving them in Normal life, they sending them over bills, not giving them their rights, torturing them without any crime etc. <br />So infact the Criminals produced by Govt departments, infact the root of crimes are the Govt Departments servants and cause of them the country is going to destruction.<br /><br />The solution of these problems that how to make calm in society and how to make a crimeless society, first of all we need to privatize many Govt departments. Specially Electricity and Gas Departments and to make a clean system in Police Department. In this way we can make a good country.<br /><br />PAKISTAN ZINDABADSincerehttps://www.blogger.com/profile/00293350840250338965noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-9221517512061322102010-03-17T21:51:20.314+05:002010-03-17T21:51:20.314+05:00Going through the other day the federal ombudsman ...Going through the other day the federal ombudsman web site in the list of Departments against whom a complaint can be filed with the offiece is Pakistan Banking Council. Are my eyes or memories misguiding me in this old age. According to my memories over which I still sometime take pride the PBC was abolished about 15 years back. Federal Ombudsman web was created some 5-6 years back hence more likelihood is I should not depend entirely on my memories as PBC must have again be revived of which I am surely not aware of.javednoreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-48926450350010648992009-09-19T12:13:20.769+06:002009-09-19T12:13:20.769+06:00@afshar Thank you for your encouraging comments. W...@afshar Thank you for your encouraging comments. We are constantly striving to improve our services and facilitate the public in redress of public grievances.Blog Moderatorhttps://www.blogger.com/profile/08962061290811885468noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-26437944785434216462009-09-19T10:47:19.885+06:002009-09-19T10:47:19.885+06:00Thanks God, we are moving towards right direction....Thanks God, we are moving towards right direction. I was optimist when the judiciary was restored and now there is a ray of hope to see advertisement in newspapers about your site.<br /> Please hire efficient and dedicated people to follow complaints about different federal government departments.<br /> I hope this will bring a positive feeling in masses.Afshar Tufailnoreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-86188863728520933002009-05-13T21:50:00.000+06:002009-05-13T21:50:00.000+06:00Thanks Peter. The online complaint system is one o...Thanks Peter. The online complaint system is one of our key innovations and the response from the public has been encouraging. We plan to advertise this service to raise the level of public awareness and expect more people to use this facility in the future.Blog Moderatorhttps://www.blogger.com/profile/08962061290811885468noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-7278246067953321052009-05-13T21:39:00.000+06:002009-05-13T21:39:00.000+06:00I am really impressed to see the online complaint ...I am really impressed to see the online complaint system. The institution of Ombudsman is a ray of hope for those who can't really afford to grunt and sweat in the rotten systems. I wish the Wafaqi Mohtasib the very best of every thing in accomplishing their aims.Petehttps://www.blogger.com/profile/08055722981021172354noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-84512360586082465342008-11-07T15:04:00.000+05:002008-11-07T15:04:00.000+05:00Dear Sir/MadamThank you for your comment. While we...Dear Sir/Madam<BR/><BR/>Thank you for your comment. While we agree with you that generally speaking, public sector websites are not adequately maintained or updated, we strive to be different. <BR/><BR/>Visitors to our website may come for different reasons, such as simply learning about our services and how and in which cases we can help; others for filing online complaints. Hence we have tried to include and offer features and content that will facilitate and guide citizens, as well as allow an opportunity to those who wish to file a complaint, with an online service. <BR/><BR/>We apologise for the inconvenience you faced earlier in getting through to us. As regards your complaint regarding the post office, it is difficult to comment since details (complaint number, date when filed) are not available. Please note however, that our Findings are given after careful consideration and review of relevant laws, rules and regulations and we aim to be fair in our decisions. <BR/><BR/>As for your comments about the Sindh, Punjab and Banking Ombudsmen, since this is something they need to address, we cannot offer any comments. We will however, pass your comments on to them and know that officers of these institutions read this blog, so they would see your comments as well. <BR/><BR/>You would agree that nothing can be perfect, but if the intentions are right, as ours are, better services can be offered to the public. We look forward to your further comments and contributions on this blog.Blog Moderatorhttps://www.blogger.com/profile/08962061290811885468noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-49864988656060474862008-11-07T14:36:00.000+05:002008-11-07T14:36:00.000+05:00According to the newspapers of `5 October 2008 the...According to the newspapers of `5 October 2008 the Wafaqi Mohtasib has launched a new website to improve its outreach and facilitate the public. I could not stop abrupt smile coming on my face. A year back surfing the net I came across an official website named as Access to Justice Programme. In the list of its Projects in hand (of course I think on the cost of international loans/assistance) was under construction a website for Sindh Ombudsman. It stated the website will facilitate the easy interaction between the public and the Sindh Ombudsman. Sindh Ombudsman has been provided since 4-5 an email system which too is a part of website technology and is on expense of we the citizen. During all these 4-5 years I have never received any response from the Sindh Ombudsman seeking progress on my two complaints except that the first very response I got three months back from a newly appointed Director General. He told me he had just taken over and would deal with matters and I would soon get progress. Three months have passed. So where is the ease and speedy interaction. Except for once or twice I have never ever got any response through email system from the Federal Ombudsman. About six months back some newspapers stated one Mr. Hafiz Abdulla has been appointed as the Federal Ombudsman. Some newspapers stated Mr. Hafiz Abdulla has taken over charge as Federal Ombudsman. Since it was “then” confusing I sent twice emails to the Secretary Federal Ombudsman Secretariat to know the fact but never got any response. Recently the office advised me to contact an investigation officer but the email it provided either is non working or obsolete with the result my emails to the said investigation officers came back undelivered resulting my complaint decided ex-parte/due to non response. On huge cost the much better looking website site has been provided to the Banking Ombudsman but one cannot file a complaint through website email then what is the use of spending and keep spending on this website. The then Punjab Ombudsman on completing his tenure went home but his name as the Official Punjab Ombudsman remained on the website for about 18 months and was only removed when I pointed out. Like Federal Ombudsman the Punjab Ombudsman too changed with styles its official website. The fun was on old website the name of gone home Ombudsman was shown and on the new looked website name of current ombudsman with the result thus showing the Punjab Ombudsman had at a time two ombudsmen. Does our ombudsman system really value this modern technology. As quoted above the Banking Mohtasib does not accept complaint through its website. Four years back I made a mistake. Instead going to post office I consulted the Pakistan Post Office website to know the postal rates. I posted letters to family friends according to these website displayed rates. All recipients had to pay deficient postage plus the penalty as these website displayed postal rates where three years old. I raised it as a formal complaint with the concerned Ombudsman that displaying old rates misguiding the public was an act of mal administration and I should be refunded the amounts charged as penalty and deficient but the concerned Ombudsman did not find in it any wrong if Post Office had displayed wrong rates by not updating the website despite having a battalion of webmasters. My complaint was turned down. So if an ombudsman does not take it seriously how it can be believed he would ensure his website provides ease to the citizens.javwpmhttps://www.blogger.com/profile/09575301223689667408noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-23422859081531063572008-10-17T14:48:00.000+06:002008-10-17T14:48:00.000+06:00Thank you for your encouraging comments. This serv...Thank you for your encouraging comments. This service and online platform has been created specifically for providing an interface with the public. We look forward to receiving feedback from citizens and strive to help them within our defined mandate.Blog Moderatorhttps://www.blogger.com/profile/08962061290811885468noreply@blogger.comtag:blogger.com,1999:blog-1960892862482790388.post-8976599941611744322008-10-17T11:39:00.000+06:002008-10-17T11:39:00.000+06:00This is a very good effort indeed, i am happy to k...This is a very good effort indeed, i am happy to know that. This blog will play a vital role for Ombudsman's Office.Revohttps://www.blogger.com/profile/16349198127597058914noreply@blogger.com